Customer Care Specialist - Marché Français
Core
Primary point of contact for independent hoteliers and property owners using the Amenitiz platform to manage their business activities.
Role type
Customer Care Specialist
Builds
High-quality support interactions via chat, phone, and email to help clients become autonomous on the platform.
Domain
Travel technology / SaaS
Deliverable
client delivery
Required skills
French (native), English (fluent), problem-solving, empathy, active listening, cross-functional collaboration, product knowledge, organization, autonomy
Preferred skills
Spanish
Responsibilities
Provide high-quality support via chat, phone, and email; guide clients in mastering the platform; diagnose and resolve technical issues; build trust and loyalty with clients; adapt communication to client profiles; track client feedback for continuous improvement; collaborate with Product and Engineering teams; stay updated on new features and product changes