Customer Support Specialist
Core
Connect AMBOSS with its users to improve medical care access for millions by supporting doctors and students globally.
Role type
Customer Support Specialist
Builds
AMBOSS medical education platform
Domain
Healthcare / EdTech
Deliverable
client delivery
Required skills
German (native), English (fluent), problem-solving, patience, software proficiency, customer support experience
Preferred skills
Healthcare industry experience (via careerplan.io/jobs/0b65fd87-1851-44eb-bc82-ccc80088c9fd-customer-support-specialist-at-amboss)
Responsibilities
Answer user inquiries via email, phone, live-chat, WhatsApp, and social media; advise users on optimal platform usage; stay updated on product changes; collaborate on product and process improvements; capture customer feedback and update internal databases; support growth and marketing projects.