Customer Success Manager
Core
Manage a portfolio of education customers in Western Australia, building trusted partnerships with school leaders to drive product adoption, retention, and growth.
Role type
Customer Success Manager (EdTech)
Builds
SaaS solutions for K-12 schools
Domain
Education Technology (EdTech)
Required skills
Customer Success management, Account Management, SaaS experience, Salesforce proficiency, Strategic account review, Churn mitigation, Upsell/Cross-sell, Customer health monitoring, Regional travel
Preferred skills
Knowledge of Australian K-12 education sector
Responsibilities
Manage a portfolio of education customers across Western Australia, Build trusted relationships with school leaders and key stakeholders, Drive product adoption, customer engagement, retention and growth, Conduct strategic account reviews to understand customer goals and identify opportunities to deliver greater value, Proactively identify and mitigate customer risk to minimise churn, Generate and progress upsell and cross-sell opportunities within existing accounts, Monitor customer health, engagement and sentiment to support successful customer outcomes, Maintain accurate customer records, forecasting and activity within Salesforce, Collaborate with Sales, Onboarding, Professional Services and Support teams to deliver a seamless customer experience, Travel as required to support customers across your region