Service Delivery Engineer – Brisbane
Hybrid
Core
Lead the charge in closing off tickets and solving recurring IT issues for clients, ensuring consistent and compassionate support delivery.
Role type
Support Engineer (Service Delivery)
Builds
IT service solutions and ticket resolutions for MSP clients
Domain
Managed Service Provider (IT Support)
Required skills
MSP experience, IT troubleshooting, problem-solving, communication, prioritization, process improvement
Preferred skills
HaloPSA, Rewst, N-able, NinjaRMM experience, Bachelor's degree in IT
Technologies
HaloPSA, Rewst, N-able, NinjaRMM
Responsibilities
Close off tickets, solve recurring IT issues, deliver client support, hold high standards for team and personal work
Seniority
Mid-level, hands-on IC