IT Engineer, Tier 2 NJ
Core
Provide technical support and troubleshoot IT issues for internal and external customers.
Role type
Tier 2 IT Support Engineer
Builds
Resolved IT tickets and maintained technical documentation
Domain
IT Services / Managed Service Provider
Deliverable
client delivery
Required skills
Tier 2 IT support, 365 administration, networking, printer troubleshooting, Azure, Datto (via careerplan.io/jobs/19-001-82-56D-it-engineer-tier-2-nj-at-tech-keys)
Preferred skills
Information Technology degree, MS-102 certification, MD-102 certification
Responsibilities
Troubleshoot and resolve IT inquiries, maintain knowledge base, handle 15-20 Tier 2 tickets daily, provide after-hours oncall support, perform periodic onsite client visits
Seniority
Mid-level, hands-on IC