Tech Support Agent
Hybrid
Core
Resolve escalated system requests and user-reported problems via phone, email, and chat for desktop and mobile devices.
Role type
Senior IC technical support agent
Builds
Support services for SaaS products and enterprise clients
Domain
IT Support / SaaS
Deliverable
client delivery
Required skills
technical troubleshooting, networking principles, ticketing system management, cross-platform device support (Windows, Mac, Linux, mobile), professional communication
Preferred skills
remote telephone support experience, SaaS product support experience
Technologies
AI Support, Linux, Windows, LESS