Onboarding Account Manager (Vancouver)
Core
Own partner relationships, drive revenue growth, and protect retention for beauty and wellness businesses on the Fresha platform.
Role type
Senior Account Manager (Onboarding & Customer Success)
Builds
Fresha operating system for beauty, wellness, and self-care businesses
Domain
SaaS / Beauty & Wellness
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Account Management, Project Management, Customer Success, Portfolio Management, CRM proficiency, SaaS experience
Preferred skills
SMB book of business experience, Multi-selling experience, French language proficiency
Technologies
Hubspot
Responsibilities
Manage pre-scopes and go-lives to launch partners on the platform, conduct quarterly business reviews (QBRs), maintain consistent contact strategies to reduce churn, collaborate cross-functionally for seamless transitions.
Seniority
Mid-Senior, hands-on IC
