Senior Customer Success Manager - APAC
Core
Help customers achieve their goals by understanding user needs and providing outstanding knowledge of Kpler's offering to support long-term adoption, satisfaction, and retention in commodities, energy, and maritime sectors.
Role type
Senior Customer Success Manager (APAC)
Builds
User-friendly platforms for global trade intelligence
Domain
Commodities, energy, and maritime sectors
Deliverable
client delivery
Required skills
Building and nurturing strong client relationships, delivering seamless onboarding, developing tailored engagement strategies, providing expert support via email/calls/meetings, analyzing client usage trends, liaising with Product and Engineering teams, maintaining Salesforce records, assessing customer health and renewal probability
Preferred skills
Experience supporting Government or Public Sector clients, managing portfolios of large complex clients, articulating technical concepts, working with APIs or data structures
Responsibilities
Build and nurture strong, proactive relationships with assigned clients; Deliver seamless onboarding experiences; Develop and execute tailored engagement strategies; Provide expert support through email, calls, and in-person meetings; Regularly analyse client usage and engagement trends; Liaise with Product and Engineering teams; Maintain accurate records in Salesforce; Provide accurate assessments of customer health and renewal probability
Seniority
Senior, hands-on IC