Sr. Technical Support Engineer – Intake and Orchestration - 11929
Core
Provide technical support, troubleshooting, and configuration for Coupa's Intake and Orchestration platform (formerly Tonkean) to enterprise customers and partners.
Role type
Senior Technical Support Engineer
Builds
Intake and Orchestration platform (formerly Tonkean)
Domain
Spend Management / AI / Enterprise Software
Deliverable
client delivery
Required skills
Technical troubleshooting, REST API integration, webhook configuration, bug reproduction, customer education, documentation creation
Preferred skills
Agentic AI workflows familiarity, Postman, Jira
Technologies
Intake and Orchestration, Tonkean, REST APIs, webhooks, Postman, Jira, Zoom, Slack
Responsibilities
Troubleshoot application and data integration issues; Reproduce customer issues and file detailed bug reports; Configure platform to meet customer use cases; Create knowledge base articles and internal documentation; Educate customers on best practices.
Seniority
Senior, hands-on IC
