Customer Retention Manager (m/w/d)
Core
Central contact for B2C existing customers, guiding them through subscription renewals, upgrades, and vehicle changes to ensure optimal mobility solutions and loyalty.
Role type
Customer Retention Manager (B2C)
Builds
Long-term customer relationships and subscription retention for a car subscription platform
Domain
Mobility / Automotive Subscription
Deliverable
client delivery
Required skills
Customer retention strategies, individual consultation, process optimization, feedback collection, CRM tools, sales mindset
Preferred skills
Experience with churn situations, automotive industry knowledge, sustainable mobility interest
Technologies
Salesforce, Zendesk
Responsibilities
Guide customers through subscription renewals and upgrades, provide individual consultation on mobility solutions and loyalty programs, collect and relay customer feedback, develop strategic retention measures, optimize existing customer management processes
Seniority
Entry to Mid-level, hands-on IC