Customer Care Agent (all genders) - 100% Home-Office
Core
Customer Care Agent handling B2C customer support, complaint management, and service optimization for a parking management product.
Role type
Customer Care Agent
Builds
Customer support and complaint resolution for a parking management product
Domain
Urban mobility / Parking management
Deliverable
client delivery
Required skills
B2C customer support, complaint management, phone and email communication, analytical problem solving, resilience, initiative
Preferred skills
C2 German, basic English, additional foreign languages
Technologies
Phone, Email
Responsibilities
Serve as first point of contact for customers, independently handle complex complaints regarding license plate recognition and penalties, resolve customer inquiries via phone and email, collaborate with Customer Success, Project Management, Business Development, Engineering, and Product teams, optimize customer service and relay feedback to relevant departments