Telephony Integration Administrator
Core
Design, implement, and support Aledade's telephony, integration, and AI solutions, ensuring secure and scalable contact center operations.
Role type
Senior IC telephony integration engineer (CCaaS)
Builds
Production telephony integrations, AI-driven contact center workflows, and enterprise system connectivity
Domain
Healthcare technology / Contact Center as a Service (CCaaS)
Deliverable
production ML models | product features | infrastructure
Required skills
REST API development, Five9 platform administration, SIP trunking configuration, workflow automation, system integration, security compliance coordination, carrier connectivity management, technical documentation, platform migration
Preferred skills
AI/automation implementation, Five9 SDKs, SQL, JavaScript, Python, PowerShell, regulated environment experience
Technologies
Five9, REST APIs, Jira, SIP, JavaScript, Python, PowerShell, SQL
Responsibilities
Design and maintain REST API integrations between Five9, AI solutions, and internal applications; Configure and optimize Five9 solutions including dialer campaigns, call routing, IVRs, and queues; Monitor, troubleshoot, and resolve platform and integration issues; Partner with security and compliance teams for SOX controls and vendor assessments; Research and recommend emerging telephony and AI technologies
Seniority
Senior, hands-on IC