AI Agent Engineer
Core
Design, integrate, and deploy enterprise-grade Voice and Chat AI agents and AI Copilots for customer environments, translating requirements into working solutions.
Role type
Client-facing AI Agent Engineer (Solution Engineering)
Builds
Autonomous AI agents for customer experience (Voice, Chat, Copilots)
Domain
Customer Experience (CX) / Conversational AI / System Integration
Deliverable
production ML models | product features
Required skills
Prompt design, workflow configuration, API integration, LLM orchestration, telephony setup, Python/JavaScript scripting, RAG implementation
Preferred skills
iPaaS platforms (n8n, Zapier), telephony systems (SIP, CCaaS, PSTN), vector databases
Technologies
LangChain, LlamaIndex, GPT, Claude, Gemini, Twilio, Amazon Connect, SIP, CCaaS, PSTN, n8n, Zapier
Responsibilities
Configure integrations and connect systems using APIs; Set up SIP/CCaaS/PSTN routing and troubleshoot call quality; Write and refine prompts for LLM-driven agents; Act as primary technical partner for customers leading demos and gathering feedback; Collaborate with product/engineering teams to resolve platform gaps
Seniority
Mid-Senior, hands-on IC