Hospitality & Retail Centre Manager
Core
Lead café, retail, tourism, events, and seasonal activities at a family-owned farm destination, ensuring smooth operations and exceptional guest service.
Role type
Hospitality & Retail Centre Manager
Builds
Café service, retail sales, farm experiences, and seasonal events
Domain
Agri-tourism / Regional hospitality
Required skills
Team leadership, shift management, rostering, budget management, staff coaching, guest issue resolution, food safety compliance, stock and cash management, WHS compliance
Preferred skills
Tourism or agri-tourism experience, regional food and beverage experience, qualifications in hospitality or retail management (via careerplan.io/jobs/f8819969-f05f-4e6c-a6dd-efe22233a750-hospitality-retail-centre-manager-at-harrison-mcmillan)
Technologies
POS systems, rostering software, inventory management tools
Responsibilities
Manage daily café, retail, tourism, events, and Strawberry Patch operations; Lead shift briefings and coordinate service flow; Direct, coach, and support employees during service; Prepare rosters and manage shift coverage; Monitor labour and operating costs; Coordinate onboarding and training; Resolve guest service issues; Maintain high presentation standards; Partner with kitchen and barista teams; Manage stock, cash, and daily reconciliation; Support WHS and food safety audits.
Seniority
Mid-level, hands-on IC