Account Manager, Commercial (North America)
Core
Own the customer relationship for a generative media infrastructure platform, driving retention, renewal, and expansion through strategic engagement and contract management.
Role type
Senior Account Manager (SaaS/Commercial)
Builds
Long-term customer success and revenue growth for AI infrastructure teams
Domain
Generative AI / Data Infrastructure
Deliverable
client delivery
Required skills
SaaS renewals management, contract lifecycle management, negotiation, deal structuring, forecasting, Salesforce proficiency, customer relationship management
Preferred skills
AI platforms background, data infrastructure experience, legal and security review knowledge
Technologies
Salesforce, Slack, Hex, Gong, Apollo
Responsibilities
Lead renewal and recontracting cycles to secure on-time renewals and increase commitments; Articulate platform impact, use cases, and ROI to customers; Manage contracts from outreach to execution; Partner with customers to identify additional workloads and expand account value; Maintain disciplined forecasting practices; Refine outreach strategies to maximize efficiency.
Seniority
Senior, hands-on IC