Expert Service Delivery Manager
Core
Lead large-scale IT operations, strengthen service reliability, and oversee enterprise-wide change management governance for more than 100 clients.
Role type
Senior IC service delivery manager (IT operations & change governance)
Builds
Mission-critical cloud services and operational stability for enterprise clients
Domain
Healthcare technology / Cloud operations / IT Service Management
Required skills
Change management governance, Technical Review Board leadership, Incident management, Cloud operations, ServiceNow, Team coordination, KPI management, Risk assessment, Rollback procedures, Stakeholder communication
Preferred skills
Healthcare technology experience, Rotational shift management, Enterprise IT frameworks
Technologies
ServiceNow (SNOW), Cloud platforms, Monitoring tools, Alerting systems
Responsibilities
Chair Technical Review Board meetings and approve changes, Supervise change implementation and post-deployment validation, Lead 24/7 post-change monitoring and incident response, Manage shift handovers and operational continuity, Oversee team performance and resource allocation, Prepare operational and governance reporting
Seniority
Senior, hands-on IC