Job
Core
Lead the Technology Operations function to ensure reliable service, effective support, safe changes, tested recovery, and clear operational ownership for business-critical technology services.
Role type
Senior IC Head of Technology Operations
Builds
Technology services including Infrastructure & Cloud, IT Operations, Application Support, Business Systems & CRM, and Trading Platform Operations
Domain
Financial services / Fintech / Brokerage
Required skills
Technology operations leadership, Incident management, Business continuity planning, Change management, Cloud infrastructure management, Application support, Stakeholder management, Budget management, Supplier management, Team leadership
Preferred skills
Financial services experience, Trading platform experience, CRM engineering experience, Multi-region operations experience
Technologies
Cloud platforms, IT operations tools, Identity and access management systems, Monitoring and observability tools, Database systems, Trading platforms
Responsibilities
Lead and manage the Technology Operations function, Ensure reliable day-to-day operation of business-critical technology services, Lead the response to major technology incidents, Drive continuous improvements in incident management and operational resilience, Oversee operational changes and release readiness, Manage technology suppliers and service providers, Lead, develop and mentor Technology Operations managers and specialists, Establish and monitor operational KPIs and improvement plans, Identify operational risks and service gaps, Drive the successful onboarding and operational handover of new technology services
Seniority
Senior, hands-on IC