ServiceNow Delivery Manager - Onsite
Core
Lead end-to-end delivery of large-scale ServiceNow transformation programs across multiple geographies, managing global teams and aligning delivery with business objectives.
Role type
Senior ServiceNow Delivery Manager
Builds
Large-scale ServiceNow ITSM and cloud-managed service implementations
Domain
IT Service Management (ITSM) and Cloud Operations
Required skills
ServiceNow ITSM modules, Managed Cloud Operations (MCO), AI/ML implementations, ServiceNow Certified System Administrator (CSA), ITIL v3/v4 Foundation, ServiceNow CIS-ITSM, Azure/AWS/GCP, DevOps/CI/CD, program governance, risk management, budget management
Preferred skills
ServiceNow ITOM/ITBM/HRSD/CSM modules, AIOps, automation frameworks, integration tools, Virtual Agent, Predictive Intelligence, C-level stakeholder engagement
Technologies
ServiceNow, AWS, Azure, GCP, AI, CI/CD, CMDB, DevOps, ITIL, ITSM
Responsibilities
Lead end-to-end delivery of large-scale ServiceNow transformation programs across multiple geographies, Manage complex, multi-workstream programs, Establish and maintain governance frameworks, dashboards, KPIs, and reporting processes, Oversee implementation, enhancement, and support of ServiceNow ITSM modules, Lead delivery and operations in MCO and cloud-managed services environments, Engage C-level stakeholders, business leaders, and IT executives across regions, Manage cross-functional teams across onshore, offshore, and nearshore locations, Manage program budgets, forecasting, and cost optimization
Seniority
Senior, hands-on IC with program leadership