Account Manager
Core
Manage B2B SaaS customer accounts using AI-powered phone assistants to drive adoption, expansion, and retention.
Role type
Account Manager (B2B SaaS)
Builds
B2B SaaS products with AI-powered phone assistants
Domain
B2B SaaS, AI, Customer Success
Deliverable
production ML models
Required skills
B2B SaaS sales/account management, upsell/renewal/expansion revenue management, CRM management, account planning, stakeholder coordination, data analysis
Preferred skills
AI/machine learning interest, startup or scale-up experience
Technologies
AI-powered phone assistants, CRM
Responsibilities
Manage customer accounts throughout lifecycle, run account reviews and product demonstrations, analyze usage to explain AI automation benefits, own renewals and expansion revenue, support onboarding and adoption, maintain CRM records and forecasts, coordinate account plans with internal teams, develop account management practices
Seniority
Individual Contributor, 1+ years experience