RVP, Priority Support Engineering - EMEA
Core
Regional Vice President leading paid support offerings, proactive advisory engagements, and the sales cycle for Snowflake's premium support programs in EMEA.
Role type
Senior IC / Regional Vice President (Paid Support & Sales)
Builds
Proactive, advisory-led support programs and paid support revenue for enterprise customers
Domain
Cloud Data & AI / Enterprise SaaS
Deliverable
product features | client delivery
Required skills
Enterprise sales leadership, paid support program management, AI-native engagement, strategic customer relationship building, revenue accountability, team building and leadership, consultative selling, Snowflake platform architecture knowledge
Preferred skills
Experience in cloud data or SaaS industry, experience with designated technical advisory organizations, ability to lead AI-augmented workflows
Technologies
Snowflake platform, AI tools for workload analysis and engagement
Responsibilities
Lead the regional Designated Support Engineer (DSE) team to deliver proactive advisory services; Own the regional sales cycle for paid support programs including attach, expansion, and renewal; Build deep technical and executive relationships with strategic customers to ensure support program success; Accountable for regional revenue targets, customer retention, and satisfaction metrics; Define and operationalize handoff processes between pre-sales and post-sales support; Lead the team in adopting AI-native ways of working for workload risk anticipation and customer insights.
Seniority
Senior, hands-on IC with leadership responsibilities
