Customer service manager
Core
Lead the Customer Service function across ANZ, driving operational excellence in order management, enquiries, and service delivery for MedTech solutions.
Role type
Senior leadership Customer Service Manager
Builds
Seamless customer experience and service outcomes for MedTech products
Domain
Healthcare / MedTech / Supply Chain
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, operational metrics management (OTIF, Fill Rate), order management, cross-functional partnership, budget management, process optimization, workforce planning, compliance management
Preferred skills
Stakeholder management, commercial acumen, ERP/CRM systems (SAP, Salesforce), complex matrix environment experience, MedTech/Healthcare industry knowledge
Technologies
SAP, Salesforce
Responsibilities
Lead and develop the Customer Service team, drive service performance across key metrics, oversee order management and invoicing processes, partner with Commercial and Supply Chain teams, monitor performance metrics and implement improvements, manage Customer Service budget, ensure workforce planning and training, maintain compliance with internal processes and regulatory requirements
Seniority
Senior, hands-on IC with leadership responsibilities