Network Engineer
Core
Investigate and resolve complex telephony and network-related issues impacting customer call reliability and voice quality.
Role type
Technical Support Specialist (Voice Quality)
Builds
Call reliability and customer trust for business-critical communication
Domain
Telecommunications / VoIP / AI Voice Platforms
Deliverable
client delivery
Required skills
VoIP troubleshooting, telecom integrations, carrier routing diagnostics, audio quality analysis, cross-team collaboration
Preferred skills
Experience with external carrier partners, regional business hours support
Technologies
Aircall platform, VoIP protocols, carrier networks
Responsibilities
Diagnose poor audio quality, call failures, reachability problems, and carrier-related routing issues; collaborate with internal engineering and external carriers; support regional business hours.
Seniority
Individual Contributor