Application Support Engineer
Core
Investigate, diagnose, and resolve intricate technical issues related to API integrations, databases, servers, microservice performance, web hosting, telephony, and network technologies to ensure smooth customer experiences.
Role type
Application Support Engineer
Builds
Customer success and stability for Cresta's unified AI platform serving leading companies like United Airlines and Marriott.
Domain
AI-driven customer experience platforms, telephony, and cloud infrastructure.
Deliverable
client delivery
Required skills
API integration, database management, server OS troubleshooting, network architecture, telephony signaling protocols (SIP/SIPrec, H.323), media control protocols (RTP), application log analysis, support ticketing systems
Preferred skills
SaaS/CCaaS platform integration, cloud hyperscaler solutions (AWS S3/RDS/EKS), Kubernetes, basic scripting (Python, PowerShell, Bash), logging and monitoring tools (Datadog, Grafana, Groundcover)
Responsibilities
Investigate and resolve technical issues across APIs, databases, servers, and telephony; serve as primary technical point of contact for customer inquiries; collaborate with Engineering and Product teams to escalate bugs and feature requests; create and maintain knowledge base articles; replicate customer environments to identify root causes; participate in rotational on-call support
Seniority
Mid-level (4+ years experience)