Customer Success Manager, EPM - San Francisco, Austin, or New York
Core
Drive adoption, expansion, and strategic alignment for enterprise clients using Pigment's AI-powered business planning platform.
Role type
Senior Customer Success Manager (Enterprise SaaS)
Builds
Customer implementations, adoption strategies, and executive-level engagement for the Pigment platform.
Domain
SaaS / Business Planning / Financial Performance Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Enterprise account management, customer adoption strategies, executive relationship building, strategic planning, SaaS platform deployment, presentation delivery, cross-functional collaboration
Preferred skills
C-level executive engagement, technical solution explanation, trend analysis via reporting, startup environment adaptability
Technologies
Pigment (AI business planning platform)
Responsibilities
Manage customer implementations to ensure platform value and high adoption; Navigate multiple departments to expand use cases; Deliver presentations and trainings to optimize engagement; Lead community development through thought leadership and events; Collaborate with product teams on vision and roadmap.
Seniority
Senior, hands-on IC
