Technical Account Management (TAM) Leader
Core
Own the health, direction, and performance of the entire Technical Account Management function, including coverage decisions, escalation outcomes, and team development for a portfolio of ~$33.1M ARR across 120 named accounts and partner-mapped accounts.
Role type
Senior IC Technical Account Management Leader (People Leadership & Portfolio Ownership)
Builds
A scalable, proactive Technical Account Management team and coverage model for Supabase's backend platform customers.
Domain
SaaS / Postgres development platform / Customer Success
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
People leadership, hiring and onboarding, coaching, playbooks creation, portfolio management, escalation handling, cross-functional alignment, strategic planning, risk management, stakeholder management
Preferred skills
Technical depth in Postgres/Database, experience scaling support teams, data-driven decision making
Technologies
Admin Studio, Grafana, Hex, pgAdmin, HubSpot, Notion
Responsibilities
Hire, coach, and grow the TAM team; own coverage model and account assignments for named and partner accounts; oversee technical ownership and risk tracking; manage escalations and major incidents; align account plans with customer roadmaps; represent customer voice to engineering and product.
Seniority
Senior, hands-on IC with people leadership
