IT Support Engineer
Core
Providing technical support, hardware maintenance, and IT operations for end-users and executives in the NYC office and globally.
Role type
Senior IT Support Engineer
Builds
IT support services, hardware setups, and user access management for Navan employees
Domain
Corporate IT / SaaS Administration
Deliverable
client delivery
Required skills
Desktop support, hardware maintenance, SaaS administration, user account management, network connectivity, documentation, IT policy enforcement, A/V operations
Preferred skills
C-level executive support, on-call rotation management, project-level deliverables
Technologies
Okta, Google Workspace, Slack, Atlassian, Zoom, Jamf, Intune, Cisco Meraki, macOS, Windows, iOS, Android
Responsibilities
Diagnose and resolve hardware/software issues, install and configure laptops and peripherals, manage IT equipment inventory, troubleshoot SaaS applications and operating systems, modify user accounts and access permissions, assist with network and VPN/Wi-Fi connectivity, maintain support documentation and knowledge base, enforce IT policies and compliance, manage onboarding/offboarding logistics, support A/V operations and company events, provide white glove support to executives, participate in on-call rotation, manage site IT operations and maintenance
Seniority
Mid-Senior, hands-on IC
