Community Operations Associate
Core
Primary point of contact for the Teero community, owning the early customer lifecycle for hygienists and dental offices.
Role type
Community Operations Associate (Customer Success)
Builds
A staffing platform connecting dental offices with hygienists
Domain
Healthcare staffing / Dental industry
Deliverable
client delivery
Required skills
High-volume phone/video communication, empathy, problem-solving, onboarding management, process improvement, product feedback collection
Preferred skills
Hospitality/retail experience, startup customer success experience, community building, marketplace dynamics, dental industry knowledge
Responsibilities
Guide users through onboarding, handle high-volume support via phone/email/chat, identify onboarding friction points, create community playbooks, collect insights for product development
Seniority
Individual Contributor, 1-3 years experience