Junior Customer Experience Consultant (x/f/m)
Core
Junior Customer Experience Consultant supporting operational workflows, handling customer inquiries, and ensuring data quality for healthcare professionals using Doctolib.
Role type
Junior Customer Success / Customer Experience Consultant
Builds
Doctolib platform for healthcare professionals
Domain
Healthcare / SaaS
Deliverable
client delivery
Required skills
Customer service, data management, CRM usage, process execution, contract administration, product configuration
Preferred skills
Healthcare experience, technical product understanding, data affinity
Responsibilities
Handle and route customer inquiries, maintain and update customer data, configure product settings, support contract lifecycle (signing, cancellation, transfers), execute standardized operational processes
Seniority
Junior, entry-level with first experience
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