Customer Onboarding Operations Manager
Core
Own the operational engine driving customer activation by ensuring pre-training readiness, aligning capacity to demand, and converting onboarding into early orders.
Role type
Senior IC Customer Onboarding Operations Manager
Builds
Scalable onboarding systems, playbooks, and forecasting discipline for dental practice activation
Domain
SaaS / Healthcare Technology
Required skills
operational leadership, capacity planning, process building, cross-functional coordination, data-driven decision making, team management, logistics management, enterprise account management, system design, performance metric definition
Preferred skills
scaling environment experience, builder mindset, ambiguity structuring
Technologies
scheduling systems, forecasting tools, performance dashboards
Responsibilities
Build and operationalize readiness models to determine account preparedness; Forecast training demand and align capacity to activation goals; Manage and develop a team of Training Coordinators; Create scalable processes connecting onboarding to activation; Coordinate complex logistics for enterprise, multi-location rollouts
Seniority
Senior, hands-on IC