Associate Director, Client Services
Core
Lead day-to-day client and internal partnership on retail accounts, shaping loyalty strategy with data and insight to deliver programs that move clients' bottom line.
Role type
Senior IC client services director (retail loyalty)
Builds
Loyalty programs across stores, apps, and ecommerce for major retail brands
Domain
Retail + Loyalty technology
Deliverable
product features
Required skills
Client relationship management, loyalty strategy, cross-functional team leadership, data-driven decision making, program execution, stakeholder alignment
Preferred skills
Experience with high-volume promotional calendars, co-brand card programs, paid membership models
Technologies
Loyalty platforms, ecommerce systems, mobile apps
Responsibilities
Partner with recognized retail brands to drive loyalty growth, lead cross-functional teams to deliver seamless member experiences, navigate peak seasons and promotional calendars, manage program models from tiers to paid memberships
Seniority
Senior, hands-on IC