Senior Account Manager, SaaS
Core
Drive revenue growth and retention for a logistics technology SaaS platform by managing the full account lifecycle, from onboarding to expansion.
Role type
Senior Account Manager (SaaS)
Builds
Customer success and revenue expansion for a freight optimization platform
Domain
Logistics technology / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
SaaS account management, full-cycle account ownership, upsell/cross-sell negotiation, account planning, QBR/EBR facilitation, multi-threaded relationship building, competitive landscape analysis, cross-functional partnership, customer feedback gathering, CRM proficiency
Preferred skills
Salesforce experience
Responsibilities
Own full-cycle post-sales activities including onboarding, enablement, adoption, and renewals; Identify, prioritize, and close expansion opportunities; Build comprehensive account plans tying value justification and ROI to customer priorities; Establish structured engagement cadence with regular check-ins and executive touchpoints; Build trusted, multi-threaded relationships across the customer organization; Proactively surface customer needs, risks, and opportunities; Partner cross-functionally to resolve account issues; Gather customer feedback through structured interviews and surveys.
Seniority
Senior, hands-on IC