Customer Service Officer
Core
First point of contact for customers in a collision repair center, managing the repair process communication and claims liaison.
Role type
Customer Service Officer
Builds
Customer satisfaction and repair process transparency for insured, private, and commercial clients
Domain
Automotive collision repair and insurance claims
Deliverable
client delivery
Required skills
customer service, relationship building, inventory support, telephone/email correspondence, claims liaison, deadline management
Responsibilities
Greeting customers on arrival, keeping customers informed about repair progress and completion dates, contacting customers to ensure satisfaction, handling telephone and email correspondence, supporting management with inventory, liaising with insurance providers regarding claims/repairs
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