Customer Service Analyst
Core
First point of contact for walk-in customers at the Service Centre, ensuring high service standards and handling requests.
Role type
Customer Service Analyst
Builds
Customer experience and service delivery at the Service Centre
Domain
Insurance / Customer Service
Deliverable
client delivery
Required skills
Customer service experience, accuracy, compliance, digital tool education, appeals handling, feedback management, first-level escalations, process improvement
Preferred skills
Insurance industry experience, customer-centric mindset, communication, attention to detail, problem-solving, resilience, teamwork, flexibility