Розподілювач робіт
Core
Coordinate vehicle repair processes, manage customer service, and handle insurance claims for an automotive service department.
Role type
Service Operations Coordinator
Builds
Repair workflows and customer service experiences
Domain
Automotive / After-sales service
Deliverable
client delivery
Required skills
Customer consultation, repair process management, insurance claim coordination, invoicing, spare parts ordering, document verification, test drive organization
Preferred skills
Technical automotive knowledge, motorcycle license (Category A), experience at official car dealerships
Technologies
PC / Software
Responsibilities
Manage the repair process from intake to final handover, coordinate with mechanics and third-party contractors, handle insurance company communications, prepare and issue invoices, consult clients on services and costs, organize test drives, verify spare parts availability, conduct post-service follow-ups, promote additional products and services.