Field Service Controller
Core
First point of contact for customers and engineers, managing breakdowns, scheduling repairs, and ensuring smooth service delivery.
Role type
Field Service Controller (Aftermarket)
Builds
Field service operations for vehicle fleet maintenance
Domain
Automotive / Motor Trade
Required skills
Coordination, Customer service, Communication, Planning, Organisation, Microsoft Excel, Problem-solving
Responsibilities
Handle incoming calls and coordinate field service activities, Log breakdowns and job details accurately, Communicate engineer attendance and updates to customers, Prioritise vehicle-off-road (VOR) cases and escalate major issues, Manage warranty and chargeable field repairs, Liaise with third-party repair providers and monitor progress, Collate and finalise engineer documentation and reports, Update job progress and KPIs, and submit warranty claims