Розподілювач робіт, консультант сервісного центру
Core
Key link between client and service team ensuring quality service at every stage of vehicle maintenance.
Role type
Service center work distributor and consultant
Builds
Vehicle maintenance and repair services
Domain
Automotive industry + customer service
Deliverable
client delivery
Required skills
automotive knowledge, client communication, process organization, warranty claim processing, insurance coordination
Preferred skills
experience at official car dealer
Technologies
none
Responsibilities
Consult clients on service maintenance, coordinate repair process from first call to vehicle pickup, prepare visits in advance, monitor repair progress, assist clients after accidents with insurance coordination, process warranty claims, accept and hand over vehicles to clients
