Customer Success Manager - Costa Rica
Core
Manage a large portfolio of 120+ restaurant customers to maximize product adoption, deliver value, and mitigate churn risks.
Role type
Associate Customer Success Manager
Builds
AI-native operating system for local businesses (restaurants)
Domain
SMB SaaS / Food & Hospitality Technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Account management, full-cycle sales, objection handling, data interpretation, pipeline prioritization, strategic thinking, early intervention
Preferred skills
Restaurant industry background, experience with B2B2C models
Technologies
Salesforce, Sales Loft, TalkDesk, Gong, Loom, Metabase
Responsibilities
Engage with at-risk customers to drive retention and expansion, provide strategic advice to improve customer ROI, collaborate with Launch and Support teams to refine health metrics, influence product roadmap via customer feedback
Seniority
Individual Contributor, early-career to mid-level