Director, Customer Support
Core
Build, lead, and scale a global Customer Support organization to drive adoption of Crusoe Cloud and support enterprise AI/ML workloads.
Role type
Director, Customer Support (Leadership)
Builds
Crusoe Cloud infrastructure services for AI/ML customers
Domain
AI Infrastructure / Cloud Computing
Deliverable
production ML models
Required skills
Customer support organization scaling, account playbook development, team leadership, technical troubleshooting (Linux, networking, containerization), cross-functional collaboration, incident management, strategic account growth
Preferred skills
AI/ML infrastructure experience, distributed training frameworks knowledge
Technologies
Linux, Infiniband, containerization, distributed training frameworks, orchestration/scheduling technologies
Responsibilities
Build and scale global support team, develop account playbooks, manage technical escalations, partner with engineering/SRE to improve reliability, reduce incidents/outages, translate support insights to leadership
Seniority
Director, strategic leadership & team building
