Sr. Technical Account Manager, CMHK Enterprise Support
Core
Strategic technical expert ensuring enterprise customer success on AWS, specifically focusing on GPU/AI infrastructure and large-scale distributed training workloads.
Role type
Senior Technical Account Manager (GPU/AI Infrastructure)
Builds
Customer success and operational stability for enterprise AI/ML workloads on AWS accelerated compute.
Domain
Cloud Computing / AI & Machine Learning Infrastructure
Deliverable
client delivery
Required skills
GPU/HPC or AI/ML workload support, distributed systems troubleshooting, capacity planning, performance optimization, incident management, Mandarin fluency
Preferred skills
24x7 operational support experience, internal enterprise/external customer-facing technical lead experience, AWS services knowledge, AI/ML technologies (Bedrock, SageMaker, LLMs, RAG), distributed training frameworks, high-performance networking, container orchestration
Technologies
AWS accelerated compute instances, Amazon Bedrock, SageMaker, large language models, RAG architectures, distributed training frameworks
Responsibilities
Provide architecture guidance and operational best practices for large-scale AI/ML training workloads; Collaborate with AWS service teams to resolve complex infrastructure issues and drive root cause analysis; Advise on capacity planning, performance optimization, and infrastructure readiness; Act as incident manager for complex or large impact incidents; Complete analysis and present periodic reviews of operational performance to customers.
Seniority
Senior, hands-on IC