Sales Manager – AI & Contact Center Solutions
Core
Lead go-to-market strategy and revenue growth for a new AI Agent product, building a specialized sales team and acting as a subject-matter expert for AI-driven customer engagement.
Role type
Senior IC sales leader (AI & Contact Center Solutions)
Builds
AI Agent product sales across phone, chat, and other channels
Domain
B2B SaaS, Artificial Intelligence, Conversational AI
Deliverable
product features
Required skills
commercial leadership, sales strategy definition, team building and coaching, pipeline management, enterprise sales, product marketing alignment, technical translation of AI capabilities, market trend analysis, KPI establishment
Preferred skills
experience with natural language processing, conversational AI, automation technologies, complex deal negotiation
Technologies
natural language processing, conversational AI, automation
Responsibilities
Lead, coach, and grow a sales team dedicated to selling the AI Agent product; Define and execute the go-to-market and sales strategy including pricing and target segments; Set sales targets and track pipeline health; Act as a product and AI subject-matter expert in customer and partner conversations; Translate technical AI capabilities into clear business value; Collaborate with Product, Marketing, and Customer Success to align messaging and refine the roadmap; Develop training materials and enablement programs; Build and manage a pipeline of enterprise and mid-market prospects; Monitor market trends in conversational AI and customer experience automation; Establish KPIs and reporting cadences for the sales function.