Sr. Value Assurance Director - 11480
Core
Safeguarding and maximizing realized financial and operational value for strategic, high-stakes customers by resolving complex escalations and driving executive-level action plans.
Role type
Sr. Value Assurance Director (Strategic IC)
Builds
Stabilized high-value accounts, board-ready recovery plans, and company-wide Root Cause Analysis frameworks.
Domain
Enterprise B2B SaaS (Spend Management, Supply Chain, Procurement, Working Capital)
Deliverable
client delivery
Required skills
Technical Account Management, Customer Success Strategy, Management Consulting, C-suite negotiation, Root Cause Analysis, cross-functional mobilization, predictive value modeling, playbook architecture, peer coaching
Preferred skills
Japanese language proficiency
Technologies
None explicitly stated
Responsibilities
Own and drive resolution of complex, high-dollar-value customer escalations threatening contract retention; Conduct deep technical and financial assessments to pinpoint root causes of value gaps; Engage with customer executives (CFOs, CIOs, CPOs) to deliver action plans and secure commitments; Mobilize and hold accountable senior teams across Product, Engineering, Sales, and Professional Services; Design and enforce a rigorous Root Cause Analysis framework for major escalations; Partner with Customer Success leaders to develop predictive value models and early-warning signals; Architect and document best practices for product deployment and service delivery; Act as a peer coach for regional Customer Value Managers and field leadership.
Seniority
Senior, hands-on IC with executive-level authority
