Renewals Account Manager
Core
Drive customer retention, win-back recovery, and recurring revenue growth for SMB and Mid-Market software subscription portfolios.
Role type
Renewals Account Manager (SaaS)
Builds
Software subscription renewals and win-back strategies for engineering and construction clients
Domain
SaaS / Engineering & Construction Technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
consultative selling, negotiation, pipeline management, forecasting, Salesforce CRM, cross-sell identification, win-back strategy development
Preferred skills
SaaS/subscription business experience, sales methodologies (S7, MEDDPICC, Command of the Message)
Responsibilities
Own portfolio of SMB/Mid-Market renewals; proactively engage customers ahead of contract expiry; manage win-back opportunities for lapsed customers; negotiate commercial terms; maintain accurate renewal forecasting and pipeline data in Salesforce; identify and qualify expansion opportunities for Account Executives.
Seniority
Mid-level, hands-on IC