Customer Success Manager - French Mid Market
Core
Ensure high adoption and business value for Corporate & Enterprise accounts by acting as a trusted advisor and driving Net Dollar Retention.
Role type
Senior Customer Success Manager (Mid Market)
Builds
AI-powered business planning and performance management platform
Domain
SaaS / Financial Planning / AI
Deliverable
product features
Required skills
Customer success management, account management, revenue ownership (renewals/expansion), stakeholder alignment, implementation oversight, product expertise, data analysis, strategic planning
Preferred skills
AI customer engagement strategies, automation technologies, thought leadership, cross-functional collaboration
Technologies
Pigment platform, automation technologies
Responsibilities
Develop Success & Value Realisation plans, navigate multiple departments to expand use cases, oversee customer implementations, deliver presentations and best practices, lead community development, collaborate with product team on roadmap
Seniority
Senior, hands-on IC