Renewal Account Manager
Core
Own end-to-end renewal performance, revenue retention, and expansion for a portfolio of mid-market and enterprise customers to protect ARR and drive growth.
Role type
Senior IC Renewal Account Manager (SaaS)
Builds
Recurring revenue through renewals, upsells, and cross-sells for PLM software customers
Domain
Software / Product Lifecycle Management (PLM)
Required skills
SaaS subscription models, recurring revenue strategies, commercial negotiations, churn risk mitigation, forecasting, CRM discipline, stakeholder management, data analysis, Microsoft Excel, PowerPoint, Power BI
Preferred skills
MNC experience, Southeast Asian language proficiency, regional travel
Technologies
Microsoft Excel, PowerPoint, CRM platforms, Power BI
Responsibilities
Develop and execute account-specific renewal strategies, lead pricing and contract negotiations, identify and convert upsell/cross-sell opportunities, proactively identify and mitigate churn risks, maintain accurate 180-day rolling renewal forecasts, partner with Sales/Finance/Legal teams, transition customers from perpetual to SaaS models.
Seniority
Senior, hands-on IC