Account Manager, SMB
Core
Manage and grow a portfolio of SMB customers by building relationships, driving renewals, upsells, and long-term retention for a mobile intelligence SaaS platform.
Role type
Account Manager (SMB)
Builds
Mobile intelligence platform for market trends, advertising, and competitor analysis
Domain
SaaS / Mobile Intelligence / Digital Marketing
Deliverable
production ML models
Required skills
SaaS sales experience, account management, Net Revenue Retention (NRR) growth, C-level stakeholder management, Quarterly Business Reviews, competitive insights, product penetration identification, upsell strategy, data presentation
Preferred skills
Entrepreneurial spirit, self-starting attitude, fast-paced environment adaptability, industry trend analysis
Technologies
Mobile intelligence platform, SaaS ecosystem
Responsibilities
Manage business and grow Net Revenue Retention (NRR) by managing renewals and upsells. Have c-level discussions with customers and work on strategizing their use cases with our platform. Create, manage, and implement Quarterly Business Reviews. Proactively understand the clients' business to provide competitive insights and trends. Collaborate with global product, engineering and other technical teams to improve our product offerings. Identify product penetration, renewal, and upsell opportunities within the managed customer base.