Corporate Operations Associate
Core
Support corporate operations for the Hong Kong market by managing driver supply, coordinating delivery schedules, and handling client communications.
Role type
Operations Associate (Logistics)
Builds
Daily delivery schedules and order volumes for the Hong Kong market
Domain
Logistics / On-demand delivery
Required skills
Client communication, driver management, campaign planning, complaint resolution, invoicing, payment processing, feedback gathering, SOP implementation
Preferred skills
MS Office, Google Workspace
Responsibilities
Daily client communication to arrange and monitor delivery schedules, Manage drivers to achieve customer experience standards, Assist in driver motivation and retention campaigns, Solve daily delivery issues and resolve customer complaints, Prepare monthly delivery statements and invoices, Gather feedback from drivers and customers, Support implementation of new SOPs and product enhancements