Last Mile Lead (Admin)
Core
Lead the administration and coordination of the courier service, acting as the right hand to the Logistics Head to ensure smooth operations between external providers, the warehouse, and other departments.
Role type
Senior Operations Lead (Last Mile Administration)
Builds
Courier service operations and customer delivery experience
Domain
E-commerce / Food delivery / Logistics
Required skills
Analytical thinking, logical reasoning, communication, organization, attention to detail, process optimization, data management, recruitment, training
Preferred skills
Drive, energy, ability to work in fast-paced environments, fairness, concentration, quick learning
Technologies
Internal reporting systems, operational dashboards
Responsibilities
Manage daily operations including meal vouchers, unreturned purchases, bag swaps, age verification, complaints, and praise; Recruit, train, and onboard new couriers; Monitor and evaluate courier service quality (driving style, punctuality, product damage); Optimize loading processes and reduce delays; Collaborate with warehouse, quality, and safety teams to implement new procedures; Track and reduce key KPIs related to loading and delivery times.