Support Associate Full-time/Part-time
Hybrid
Core
Providing live chat and phone support to customers, courier partners, and venues to ensure smooth delivery operations.
Role type
Support Associate (Customer Service)
Builds
Support function and delivery operations
Domain
Food delivery / Logistics
Deliverable
client delivery
Required skills
Live chat support, phone support, multitasking, shift work, customer service, team collaboration
Preferred skills
Automation, training development
Technologies
Live chat platforms, phone systems
Responsibilities
Answering customer and partner inquiries via chat and phone, monitoring delivery operations, collaborating with internal teams to improve support processes
Seniority
Individual Contributor