Customer Service & Operations Rep
Based in Mexico
Core
Customer service and operations representative ensuring smooth logistics network operations by coordinating shipments and resolving customer issues.
Role type
Customer Service & Operations Representative
Builds
Logistics network operations for U.S. companies
Domain
Logistics / Transportation
Deliverable
client delivery
Required skills
English (B2), problem-solving, conflict resolution, multitasking, customer focus
Responsibilities
Respond to customer inquiries via phone, email, or chat; Coordinate pickups, deliveries, and schedules; Track and trace shipments; Resolve issues with carriers and operations teams; Maintain service documentation and compliance reports