Implementation Manager (Sydney)
Core
Partner 1:1 with SMB and Mid-Market customers to lead end-to-end implementations of HR and Payroll solutions, ensuring rapid adoption and time to value.
Role type
Senior Implementation Manager (SaaS)
Builds
HRIS and Payroll platform implementations for SMB and Mid-Market clients
Domain
HR Technology / Payroll / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Project management, consultative selling, complex stakeholder management, product expertise, clear communication, problem-solving
Preferred skills
HRIS and Australian Payroll domain knowledge, SaaS implementation experience, familiarity with JIRA, Salesforce, or Google Workspace
Responsibilities
Own the customer journey from kick-off to go-live, manage multiple client implementations simultaneously, translate complex technical features into intuitive solutions, collaborate with Sales and Account Management teams, handle critical conversations and escalations
Seniority
Senior, hands-on IC
